Use One Shared Update Channel
When different family members receive different information, confusion grows quickly. Agree one primary contact route for routine updates.
A simple daily summary can improve transparency and reduce repeated calls.
Separate Urgent Issues From Routine Notes
Define what counts as urgent and what can wait for scheduled review. This prevents message overload and ensures serious issues are escalated fast.
Clear thresholds help both carers and families feel confident about next steps.
- Urgent health change: immediate call.
- Routine progress: daily note.
- Care plan adjustment: weekly review.